Regulations of the microsoftauthorizedrefurbishers.com Store valid from April 20, 2024.

1. These Store Regulations define the rules for placing orders and selling goods
   via the microsoftauthorizedrefurbishers.com Online Store . Registering in the store and placing an order is tantamount to accepting the store regulations.
2. The microsoftauthorizedrefurbishers.com online store (hereinafter referred to as the “NETLAND Store”) is the property of Netland Computers Sp. z o. o. with its registered office at ul. Wrocławska 35, 62-800 Kalisz, NIP 6182144184, REGON 302447150, registered in the KRS under number 0000465606 , hereinafter referred to as Netland Computers.
3. The person placing the order, hereinafter referred to as the Ordering Party, must be an adult natural person with legal capacity or an entrepreneur.
4. A consumer is a natural person who concludes a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity.
5. The prices of all goods offered in the store are gross prices (including 23% VAT) and are given in Polish zlotys.
6. The basic condition for the completion of purchases is the correct completion and sending by the Customer of the order form provided during the procedure of ordering goods.
7. Information about goods posted on the NETLAND Store website does not constitute a commercial offer within the meaning of Art. 66-70 of the Civil Code.
8. Completing and sending the order form by the Customer constitutes submitting a purchase offer to Netland Computers within the meaning of the Civil Code.
9. The price offered for the goods is binding at the time of placing the order.
10. By placing an order, the customer agrees to receive e-mail correspondence from Netland Computers and to add his e-mail address to our database in order to receive commercial offers.
11. The ordered goods will be shipped by Netland Computers.
12. The customer has the right to choose the delivery method and payment method in accordance with the order form.
13. Shipping costs are covered by the customer. In certain cases, upon agreement
    with Netland Computers, payment for the delivery of ordered goods may be made by Netland Computers.
14. Shipping costs depend on the selected payment method, delivery method and the weight of the shipment. A detailed delivery price list can be found on the store’s website in the “Shipping” tab.
15. Transfers should be made to Bank Santander to the account belonging to the Seller with the number: 52 1910 1048 2794 9491 5401 0001
16. Together with the ordered goods, the Customer also receives proof of purchase (receipt or invoice) and a warranty card (if any).
17. The Seller reserves the right to refuse to process orders that raise doubts
    or to make the order fulfillment conditional on prepayment in such cases.
18. The store processes orders immediately, no later than within 30 days from the date of conclusion of the contract
    (in practice, it is usually 1-3 business days). If the goods are out of stock, the customer will be notified within 5 days.
19. Netland Computers will make every effort to ensure that the price offer presented on the NETLAND Store websites is current and the offered goods are available for continuous sale. In the event of temporary unavailability of the ordered goods, Netland Computers will immediately inform the Customer, who may in such a situation withdraw the placed order.
20. After shipping the purchased goods, the Store, as part of the contract with the Buyer, is obliged to send the Buyer an e-mail invitation to complete a survey in order to examine his opinion about the transaction. The buyer is entitled, but not obliged, to complete it.
21. An entrepreneur running a sole proprietorship (this paragraph does not apply to commercial companies) is covered by the protection provided for by the Consumer Rights Act, provided that the Sales Agreement concluded with the Seller is not of a professional nature.
22. The entrepreneur referred to in point 26 of these regulations loses his rights under consumer protection if the Sales Agreement he concluded with the Seller is of a professional nature, which is verified on the basis of the entrepreneur’s entry in the Central Register and Information on Economic Activity of the Republic of Poland, in particular the Polish Classification of Activities codes indicated there.
23. Entrepreneurs referred to in point 26 of these regulations are not covered by institutional protection provided to consumers by district consumer ombudsmen and the President of the Office of Competition and Consumer Protection.
24. The Customer who is also a Consumer or an entity referred to in point 26 of the Regulations who concluded a distance contract may withdraw from it without giving reasons by submitting an appropriate declaration within 14 days.
25. To exercise the right to withdraw from the contract, you must inform the Store about your decision to withdraw from this contract by means of an unambiguous statement (e.g. a letter sent by post, fax or e-mail). For this purpose, you can use the form attached to the regulations or complete the RMA notification form, available on the website: http://ticket.netland.pl/open2.php, which will allow the customer to be assigned an individual RMA number for faster identification of the shipment.
26. The returned goods should be sent immediately at your own expense to the store’s correspondence address, no later than within 14 days of withdrawal from the contract.
27. The store will immediately, but no later than 14 days from the date of receipt of the declaration of the consumer or entity referred to in point 26 of the Regulations on withdrawal from the contract, refund all payments made by him, including the costs of delivering the goods. If the Customer paid by payment card or electronic transfer, the refund is made to the credit card or bank account from which the payment was made.
28. If the Store has not offered to collect the item itself from the consumer or the entity referred to in point 26 of the Regulations, it may withhold the refund of payments received from the consumer or the entity referred to in point 26 of the Regulations until the item is returned or proof is provided. sending it back, depending on which event occurs first
29. If the consumer or the entity referred to in point 26 of the Regulations has chosen a method of delivering the item other than the cheapest standard delivery method offered by the Store, the transport cost is refundable only in the amount of the cheapest form of delivery.
30. The consumer is not entitled to withdraw from a distance contract in the cases specified in Art. 38 of the Act of May 30, 2014 “On Consumer Rights”.
31. The consumer or the entity referred to in point 26 of the Regulations is liable for reducing the value of the item resulting from using
    it in a way that goes beyond what is necessary to determine its nature, characteristics and functioning. In order to determine the nature, characteristics and functioning of the Products, the Consumer or the entity referred to in point 26 of the Regulations should handle and check the Products only in the same way as they could do it in a stationary store.
32. If physical or legal defects of the goods are found, the Consumer or the entity referred to in point 26 of the Regulations has the right to submit a warranty complaint to the Store. This right is valid within 2 (two) years from the date of delivery of the goods, provided that the Store is notified of the non-compliance within 2 (two) months of its detection.
33. The Seller is not liable to the Customer who is a consumer or an entity referred to in point 26 of the Regulations for the fact that the Product sold does not have the properties resulting from the public assurances referred to above, if he did not know these assurances or, judging reasonably, could not known or could not influence the Customer’s decision to conclude the Sales Agreement, or when their content was corrected before concluding the Sales Agreement.
34. If the Customer who is a consumer or an entity referred to in point 26 of the Regulations requests the replacement of the product or removal of the defect or submits a declaration of price reduction, the Store will immediately (but no later than within 14 days).
35. Complaints and correspondence should be sent to:
    Netland Computers Sp. z o. o
    . ul. Wrocławska 35, 62-800 Kalisz
    tel. (0-62) 741 22 50 (Call fee according to the operator’s tariff)
36. The Seller is not obliged to accept any shipments sent to it on delivery.
37. The ordered goods are reserved for a maximum period of 1 week, after which the order may be canceled. The order will also be canceled if the Buyer fails to settle the payment within 5 days of placing the order with the bank transfer option.
38. Goods not collected by the Customer after placing the order and paying the price or goods not collected by the Customer after considering the complaint or exercising the right of withdrawal (regardless of the content of the decision) will be stored by the Seller at the expense and risk of the Customer. After 30 days from the date of requesting the Customer to collect the goods, the Seller has the right to claim from the Customer the costs of storing the goods in the amount of PLN 5.00 net for each day of storage.
39. The payment card operator is PayPro SA Agent Rozliczeniaowy, ul. Kanclerska 15, 60-327 Poznań, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register under KRS number 0000347935, NIP 7792369887, REGON 301345068.
40. In matters not regulated by these regulations, the provisions of the Civil Code and the Act on the provision of electronic services of July 18, 2002 (Journal of Laws No. 144, item 1204, as amended) and the Act on Consumer Rights of May 30, 2014 shall apply. (Journal of Laws of 2014, item 827), the Act on out-of-court resolution of consumer disputes of September 23, 2016 (Journal of Laws of 2016, item 1823) and other relevant provisions of Polish law.

Annexes to these regulations:

1. Online return form [RMA]
2. PDF return form